Frequently Asked Questions
Why can't I log in to my account?
Why can't I log in to my account?
Make sure you’re using the correct login method and that your wallet or social account is connected properly.
I didn't receive my verification email. What should I do?
I didn't receive my verification email. What should I do?
Check spam or try resending it. If it still doesn’t arrive, try using a different login method like wallet or Discord, or contact us through our support portal for additional assistance.
What login methods are supported?
What login methods are supported?
You can log in using email, Discord, Telegram, wallet, or social accounts like Google and Apple.
Can I link multiple accounts to one profile?
Can I link multiple accounts to one profile?
Yes. You can connect your wallet, Discord, and other accounts in your profile settings on basement.fun.
Why has my account been restricted?
Why has my account been restricted?
Account restrictions can occur if there is a violation of our Terms of Service. If your account has been restricted and you’re unsure why, please reach out to our support team with your account details. We’ll review your case and provide more information specific to your situation.
If you continue having login issues, make sure you’re using the same login method you originally used to create your account.
HypeDuel